Tag Archives: online marketing

Protect Your Online Reputation

The internet marketing agency that I work for has been looking to hire an SEO/PPC specialist for a few weeks now, but we’re having a hard time finding the right person.  We’ve been posting ads and getting a decent amount of responses, but not too many people are qualified enough for what we’re looking for.

Today I received the resume of a person who seemed to have just the right amount of work experience and knowledge.  Before I attempted to schedule an interview I decided to Google his name and see what comes up.  There was the usual- links to his LinkedIn, Twitter, Google+ and Pinterest accounts (which always rank high), his blog, a popular SEO site that he’s probably mentioned on and his mug shot.  Wait, mug shot?

Guess who just missed out on a job opportunity.  Especially being a search marketing professional and all, the least I expected from the guy was to have a clean online reputation.

At least once in your life, someone important will look you up on Google.  There’s a good chance it’s already happened, as search insiders estimate that that non-celebrity people searches account for more than 10% of Google’s search volume.

Admit it; you’ve Googled yourself at least once just to see what came up. But who else has?  Recruiters and hiring managers will likely look you up on search engines before offering you an interview or job. Colleges have been known to look up students before accepting them.  In my single days I wouldn’t go on a date without Googling the guy first.

Having a person Google your name is something that’s going to happen (again) in your life. If there’s something negative that might come up and hurt you, it’s up to you to fix it.  Here are four easy things you can do to manage your online reputation.

Google Yourself

If you haven’t done this already, start by going to Google and typing in your name.  Make sure you’re logged out of Google so you see standard results rather than personalized ones. Consider the first page of search results for your name your own personal home page. Studies show that about 75% of search engine users never click past the first page, so it’s extremely important to use that real estate to your full advantage.  If you have a common name and share it with some scandalous characters, I would start using a middle name or initial on job applications, your resume and social media sites.

Own Your Name

The term “own your name” refers to “owning” all of the domains that come up in the search results.  I’m lucky- there are no other Casey Kurlanders in the world that I know of, so I don’t have any competition.  But if you look, every search result on the first page for my name is something that I created and pretty much have control over.

SERP

Here are some tips on how to own the first page of results for your name:

  • Get your Linkedin profile to show up first by making sure you have a custom URL with your name.  For example, my LinkedIn URL is www.linkedin.com/in/caseykurlander/ and it always ranks high because the URL matches the keyword searched and LinkedIn has high SEO authority.  To create your own custom LinkedIn URL, go to the “edit profile” section and it’s right there.
  • Google-owned properties like Picasa, YouTube and Google+ often rank high, so make sure to utilize them using your name.  Google+ is great because it’s free and it offers lots of options for providing links, photos, and information you may want to highlight
  • Start a blog and make your name the title.  Also make sure that your name is in the URL.  I recommend using WordPress, as it’s the blogging platform that seems to rank the highest.  It’s also free and extremely easy to use.
  • Be mindful of what you use as your default photos on Twitter, Google+ and LinkedIn- those also rank high and are often one of the first to show up in Google Images. This also applies to photos that you post on your blog, as many of them will come up.

Fight back!

Depending on the website, the instructions for removing or hiding results vary.  However, information that’s been indexed in Google’s database cannot be extracted from Google search results.  Google has ownership of its database and will not act on negative publicity.  Even if the offending article is removed by the publisher, the content still exists in Google’s database and could be found in a search.

One of the places that you can fight back is Facebook.  There you can mark specific content as public or with varying levels of privacy. To protect yourself, it is best to keep Facebook content limited to friends only. If your online reputation is really bad, you can always give us a call at BMI Elite to remove negative or undesired content associated with your name.

Prevention

The best defense is a great offense- don’t wait until there’s something negative in the search results to improve your online reputation.  A great defense strategy is to have an abundance of positive content on the first page of results.  Go ahead and tweet, post, comment and blog!

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How I Planned a 250-Person Party

Since I started at my job last year, I’ve worn many hats around the office.  My official title, the one printed on my business cards, says that I’m a search marketing specialist, but at times I also do the work of a copywriter, project manager, publicist and event planner.  Planning events for the company has been one of my favorite things to do, and I just recently pulled off my biggest one yet.

On March 1, BMI Elite celebrated its third birthday with a big party and open house of our new Boca Raton office.  I was in charge of making everything happen, from getting invitations created to hiring everyone that we would need to make the party a success.

The first thing I did was make a huge list of everything I needed to plan for. There’s the obvious: i.e. food, drinks, and cake.  But then there’s plates, cups, silverware and serving utensils for the food, drinks and cake.  And then tables to put this stuff on, as well as linens and napkins for the tables.  I tried to think of every little possible thing and write it all down.  Once I made a list of everything that we would need, I called around to local caterers, bar services, party rental companies, florists and more to get estimates so I could compare prices.  I am going to break the rest of this article up into sections based on how many different companies I hired, and I will share my experience with them and everything I learned about party planning.

Food & Drinks

I figured that this was going to be the biggest thing to plan for so I got to it first.  I called around to every local caterer and bar company in the area before my boss told me about Empire Pizza, which had come highly recommended to him by a family member.  I called them up, spoke with Sandy Levy and immediately felt comfortable with her.  Unlike some of the people I spoke with from the other catering companies, Sandy seemed genuine and calm.  She knew her stuff and how to sell it, but she wasn’t pushy or aggressive in any way.  She also informed me that Empire Pizza could handle the open bar as well, which was a huge plus.

Empire Pizza has a restaurant near Las Olas in Fort Lauderdale, so I made a reservation for me and my boss to go for a tasting and to meet with Sandy in person.  The food was delicious and her prices were unbeatable.  But best of all, I trusted Sandy to do a great job with our party.  She was so full of ideas and paid so much attention to small details that make a big difference.  I was sold.

As part of the deal that we made with Sandy, we had to provide our own alcohol and soda mixers.  Empire Pizza provided the juice mixers, garnishes, and little bar tools.  For our part, we went to Costco and loaded up on liquor, wine, beer and champagne.  In all, I’d estimate that we spent about $2500 there.

The night of the party couldn’t have gone smoother when it came to the food and drinks.  Sandy and her team of five servers/bartenders did an incredible job and our guests left full, drunk and happy.  If I ever need to hire a caterer again, I’m definitely calling Sandy.

Furniture & Glassware

Figuring out what I needed to order from the party rental company was probably the hardest thing to plan for.  The list changed so many times, but Better Party Rentals was patient and efficient.

After I hired Empire Pizza and figured out what they do not provide, I was to make a list for Better Party Rentals.  In all, we ended up renting high top tables, tables for the bar, linens for all tables, three types of glassware, a red carpet, and coolers.  They delivered the goods the day before the party and picked it up the day after.

Flowers

We didn’t go too crazy with flowers, but we wanted something pretty to put on some of the tables.  Originally we were going to get little arrangements for each of the 12 high tops, but after we increased the high top amount to 20 tables I flowersscratched that idea.  It would be too expensive, and I didn’t want it to look like flower overkill.  We ended up getting six medium-sized flower arrangements to put on the coffee tables throughout the office and one big arrangement for the lobby.

The florist I hired was Field of Flowers of Boca Raton.  They do beautiful work for affordable prices- the smaller arrangements, called the Classic Collection A, were just $36.95 each.  They delivered the flowers on time the morning of the event and I received a lot of compliments about them.

The (major) problem with Field of Flowers is that that almost NEVER answer their phone.  I’ve probably called them about 40 times, and they’ve answered about three.  This is SO frustrating, and I have actually moved on and used other florists because of this on other occasions.  Field of Flowers, if you are reading this, ANSWER YOUR DAMN PHONE!  I guarantee that you are losing a ton of flowers2business (not just mine) as a result of not picking up the phone.

Cake & Balloons

Publix got some extra business as a result of Jeanette, their event planner’s upselling efforts.  After I ordered a cake, she sent an email reminding me that Publix could also provide balloons, cold soda, deli platters, etc. She got to me right as I was contemplating whether to attempt transporting blown-up latex balloons in my car or buying a helium tank and doing it myself in the office.

For about $150 Publix blew up 100 latex balloons in the colors of my choice and delivered them right to the office.  It was perfect.

Backdrop/Step & Repeat

Every big party has one disaster, right?  For me, this is where it happened.

Since we were getting the red carpet, we decided that we needed a backdrop where everyone could be photographed as they entered the party.  I hired CB Signs because they offered me the best deal on an 8’ x 9’ step and repeat, also known as the white banner with the company’s logos all across it.

So I ordered this banner through CB Signs and was told that it would be ready a few days before the party.  Little did I know that they outsourced it from a company in Minneapolis, and that this company would mail the wrong banner to CB Signs just hours before my party.  When Christine called to tell me this, the correct banner was lost in UPS and nowhere to be found.

Christine apologized a million times and swore that they had never had this problem before, and promised to do everything she could to find our backdrop.  The night before the party, our backdrop was located five hours away in Jacksonville.  I told her to call me the minute she received it.

The next morning, I called CB Signs about 15 times before finally just getting in my car and driving to their office.  When I got there, the “Out to lunch” sign was on the door.  Christine returned about 15 minutes later and smiled when I introduced myself.

“You’re going to love this story,” she told me.  I’m glad she said that immediately because I was about to kill her.

Apparently she had spent the whole morning having a new banner hand made for me locally.  Right as that was finished, UPS showed up with the original one. Although she didn’t call me and tell me that any of this was happening, I appreciate her efforts and dedication to getting the job done. I also walked away with two banners that day which was nice.

Me and some of my girls on the red carpet

DJ

The DJ was the one thing I didn’t need to worry about because he was the brother of one of our employees and a good friend of my boss.  One less thing to worry about J

Magician

My boss insisted on hiring a magician to entertain our guests.  I hired a local named Gary Goodman, who I was told was one of the best in the area.  I was running around like a crazy person for most of the party, so I did not get a chance to catch his act, but I heard good things from those who did.

Gary Goodman working his magic

Photographer

The photos were taken by Sam Laskey, a freelance photographer who was a friend of my co-worker.

Jeremy and I having a good time at the party

Jeremy and I having a good time at the party

suzy sasha dan

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Mark Zuckerberg is Glassdoor’s Highest Rated CEO

It’s been a bit of a rough year for Facebook and its CEO, Mark Zuckerberg, following the social network’s disastrous IPO last May.  The company’s stocks have dropped and Zuckerberg has had to deal with some harsh critics.  But he must be doing something right, as he has defeated Apple’s Tim Cook as the highest rated CEO.

According to Glassdoor’s 2013 Highest Rated CEOs index, Zuckerberg received a 99% approval rating from his employees, which is a 14% increase from last year.  While Zuckerberg’s approval rating went up this year, Cook’s went down 4%, from 97% to 93%.  This was enough to not only push Cook out of the top 10, but all the way down to the 18thslot.  Cook’s decline comes about a year and a half after the death of former CEO Steve Jobs and as the Apple’s stock has tumbled almost 40% from all-time highs.

Glassdoor is a free jobs and career community online that offers an inside look at jobs and companies.  The site features “employee generated content” – anonymous salaries, company reviews, interview questions, and more – all posted by employees, job seekers, and sometimes the companies themselves.

To compile its list of Highest Rated CEOs, Glassdoor surveyed hundreds of thousands of employees across many industries.  CEO approval ratings are calculated much the same as presidential approval ratings.  Employees were asked questions such as “Do you approve or disapprove of the way your CEO is leading the company?”

One unnamed Facebook employee told Glassdoor that Facebook possesses “an open community from Zuck on down.” There is “mutual trust companywide and a sense of community and drive, instilled by our CEO who we all truly respect.”

After Zuckerberg, the rest of the top 10 included, in order:

  • Bill McDermott & Jim Hagemann Snabe, SAP (99%)
  • Dominic Barton, McKinsey & Co. (97%)
  • Jim Turley, Ernst & Young (96%)
  • John E. Schlifske, Northwestern Mutual (96%)
  • Frank D’Souza, Cognizant Technology Solutions (96%)
  • Joe Tucci, EMC (96%)
  • Paul E. Jacobs, Qualcomm (95%)
  • Richard K. Davis, U.S. Bank (95%)
  • Pierre Nanterme, Accenture (95%)

Click here to see the full list of Glassdoor’s 2013 Highest Rated CEOs.

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Mistakes That Can Render Your Website Worthless

When I started this blog almost a year ago, I didn’t really have a vision or goal for it.  I just wanted to use it as a place to put my thoughts and to write and document what I’ve learned about the internet marketing industry and life.  I’m up to about 66 followers (thank you, guys!) and the stats tell me that my site has visitors every day.  However, I’m not seeing as many visitors as I had in the beginning and I know it’s my own fault.

The most successful bloggers know that it takes a good amount of time and dedication to keep users coming back to their sites. One of the biggest mistakes that many bloggers make is putting in a ton of work in the beginning, and then kicking back and counting on the website to perform all the work later on.  If you do this, expect to see your traffic decline.  If traffic is your goal, avoid these mistakes that could render your site worthless.

Not Posting Enough

This is where I have gone wrong.  Work, family and life have got me really busy, and I am not updating my blog nearly enough.  Essentially, blogs should be updated with unique content at least once a day, and the most successful ones are often updated multiple times.  For SEO purposes and the sake of keeping people interested, you must generate new articles as often as possible.  Skipping a day here and there is not a huge deal, but posting at the rate that I have been (once every week or two) can kill your site.  Luckily it can be brought back to life, if you commit to putting in the time and work and make it a habit.

Going Overboard With Ads

The goal of many bloggers these days is to generate profit through their site.  However, if you are going to put advertisements on your website, make sure that you are careful not to go overboard.

There’s nothing wrong with a few well-placed ads that provide visitors with links to sites that are relevant to the content on your site. But promoting everything under the sun on your site by filling it with banners and ads is not a good idea.

A Sloppy Appearance

Looks matter.  If your website looks like a lot of work and thought went into it, your audience is much more likely to take it seriously. If you want to attract a decent amount of traffic to your site, give users something that they’ll actually want to look at.  If you have the money, I recommend hiring a web designer to help you build it.

Going Overboard With Images

Just like banners and ads, there is a such thing as too many photos.  A few are good to have, as they add visual interest to your site and can actually help to bring in visitors.  But if you make the mistake of going overboard, it can have the opposite effect and push visitors away.  Don’t use more than a few images for each post.

Posting Offensive Material

Think about who you may be offending before you type!  I cannot stress this enough!  This rule applies to your entire internet life, way beyond just your blog.  This applies to social media, discussion forums and any other articles that you may have written.  I’m careful what I say through emails, even when I’m just talking to close friends.  I have seen first-hand how things that you said long ago can come back to haunt you down the road.  I’d avoid posting content about religion, politics, gossip, and strong opinions on any other controversial topics.  I also recommend being careful about the jokes and pictures you post.

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Push For Pizza

pizza

The most creative thing idea I’ve seen today is pizza at your fingertips – literally.  Created by TBWARAAD Dubai for Red Tomato Pizza is a fridge magnet that orders your favorite pizza for you with just the push of a button.

The magnet was given to some of Red Tomato Pizza’s most loyal customers, and it has their favorite order preset.  If hunger or a craving strikes, all they have to do is press the button to place an order.  The magnet is connected to the Internet via a Bluetooth connection on a smartphone.  After pressing the button, Red Tomato Pizza sends them confirmation text and then delivers the pizza soon after.  If the customer’s favorite order changes, they can sign online at any time to change it.

Pretty cool!  What local pizza places do you wish would deliver at the push of a button?

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BMI Elite Buys Employee A New Car, Then Takes Staff to Bahamas

There’s never a dull moment around here at BMI Elite.  We’re back in the news once again, this time for surprising one of our longest and most deserving employees with a brand new 2013 Ford Escape for his 52nd birthday last week.  We’ve been on the front page of the Sun Sentinel’s money section, on the homepage of MSNnow, and many other news channels including CBS12, CNN and WPBF.

Chris Ninos has been BMI’s chief financial officer for the last two years and is one of the most loyal, honest, trustworthy and hardworking employees that our CEO Brandon Rosen has ever met.

“Chris will call me up at midnight, at 5:00 a.m., and on holidays just to talk about business,” said Brandon.  “He’s one of the hardest workers I know.”

Chris has been driving an old 1998 green Ford Escort for the last 11 or 12 years, and recently it’s been giving him lots of trouble.  Even though everyone around the office has been telling him to trade it in and get something new, Chris was determined to ride it until it died.  So last week, a few days before Chris’ birthday, Brandon and BMI’s president, Dan Lansman, decided to surprise him with the new Escape as a way to thank him for all that he does for the company.

Chris was told by some co-workers that they were taking him out to lunch to celebrate his birthday.  They said they needed to make a stop at the Maroone Ford dealership, and when they arrived at the showroom, Ninos was surprised with a new 2013 Ford Escape filled with balloons.

Before this all happened, BMI contacted the media to capture the moment as well.  Not only did Chris get a new car, but he also got the celebrity treatment for a few days.

If that wasn’t enough, BMI Elite is taking its entire staff on a cruise to the Bahamas this weekend for our holiday party.  I am excited and I feel lucky to be working at a company that is doing so well.  In less than two years, BMI has grown from two employees to 55 and next month, we are moving from a 4,500 sq. foot office to one that is over 21,000 sq. feet.  There are lots of big things to come!

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Instagram Gets Web Profiles

Today, as most social media companies like Facebook, Google+ and LinkedIn work to improve their mobile interfaces, Instagram has done just the opposite.  The popular mobile application recently introduced web profiles to give users a chance to share photos and find friends on the web.

The photo sharing website looks a lot like the Facebook timeline, which is a good thing because 14 million Instagram users also use Facebook. This is most likely due to Facebook acquiring Instagram for about $1 billion in April. Since Facebook is one of the largest photo-sharing outlets in the world, they have not allowed Instagram to upload any pictures on the web.

This remains true for now, but users are now able to like and comment on other users’ photos, in addition to being able to browse your own and other users’ photos on the web.  It’s so nice to be able to finally view photos on something larger than an iPhone or tablet screen!  Users can also change their name, bio and profile picture via the web.

A lot of marketers are happy to have Instagram on the web because they have wanted to expand their mobile followers to the web. The social network is now a more effective place for brands to boast their services and products.  Instagram did not function before like some of the other more prominent networks did because it was solely a mobile service. When I visited the site before, all that was there was a simple page which welcomed users and some information on how to download the mobile app.  All of Instagram’s traffic so far has come from mobile platforms. This has been the main setback that marketers have faced in seeing their full potential with a photo sharing social media platform. Imagine what brands can do now that it is on the web.

This is something a lot of people wished Instagram did a long time ago.  Websites like Webstagram allows users to surf profiles on the web, but it isn’t the same experience. It is kind of like buying bootleg DVD’s on Canal Street instead of watching it in IMAX theaters. I am really happy with this Instagram launch and I cannot wait to see what they do in the future.  Instagram founder Kevin Systrom has already hinted at more stuff in the works, saying “It’s not the last thing you’re seeing from us on the web.”

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Target Is Playing Catch Up in the Digital Marketing Game

There has been much speculation that the internet will dominate in holiday shopping this year. With this said, Target is switching up its game in an effort to make sure they won’t fall behind in the digital market.

Last holiday season, many shoppers went to Target just to scan product barcodes and then made purchases from online retailers such as Amazon, instead of actually buying the product for full retail price. Target wants to prevent this from happening again, so they will match the prices of various online retailers between November 1 and December 16. They will even match prices from the online prices of Best Buy, Wal-Mart, Toys R’ Us and Babies R’ Us. Target has matched local competitors in the past, but never online retailers due to the inconsistency in prices.

Target is really trying to prevent a trend called “showrooming,” which is when consumers go to retail locations to test products and then go online to buy it. For example, I know people who have gone to Best Buy, found the exact television that they want, and bought it online. Generally, online stores like Amazon offer cheaper and exclusive internet prices.

Target is also lending out QR codes in stores to help people shop and navigate through their website.  According to Target, they are trying to improve their online marketing to become more personalized and integrated with consumers. If there is a particular item that is sold out, people will be able to scan the QR code on the tag and order the product on Target.com. For example, the top 20 toys will have QR codes on them. This is very beneficial for consumers because all they would have to do is scan the code and they will be lead to the product. Then, they can buy the product and chill out while thousands of consumers are impatiently waiting in long lines.  If people are worried about using up data on their smartphones, Target will provide free Wi-Fi to help access the codes that were scanned.

Target has been recently trying to play catch up with other retail powerhouses with digital marketing strategies. It is part of their new project called Multichannel, which offers consumers various online-related services to make it more convenient to shop at Target and on their website. Although they are behind rival Wal-Mart, they feel it is never too late to implement strategies that others have already put to use. For example, they are also planning to test in-store pickups of online orders and home deliveries within hours, which is something eBay has implemented in some states. Target shouldn’t feel ashamed that they are using strategies that their rivals use. Pablo Picasso once said that “Good artists borrow, great artists steal.”

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The iPad Mini is Coming October 23

One of the worst-kept secrets in tech has finally been made official.  Following months of speculation and rumors, Apple has finally released press invitations for its next big launch: the iPad Mini. The event will be held at the California Theatre on October 23rd in San Jose, California.

The iPad Mini is expected to be much smaller than the current 10 inch iPad model. Rumors say that the iPad Mini will be around seven or eight inches, with fewer pixels than the current size. Some say the new device could tout a retina-resolution display, 3G connectivity, two rear speakers instead of just one and use the new lighting connector introduced with the iPhone 5.  Apple has no confirmed any of these reports, of course.

Although the company is traditionally secretive about product details and announcements, leaks have been spilling out of its factories and hitting the web more than ever before.  Just recently, iPhone 5 pictures and specs circulated the internet long before its official launch in September.

Steve Jobs famously opposed trimming the size of the iPad, saying the introduction of a seven-inch tablet would be “dead on arrival” and users would need sandpaper to shrink their fingers for an optimized experience.

“While one could increase the resolution of the display to make up for some of the difference, it is meaningless unless your tablet also includes sandpaper so that the user can sand down their fingers to around one quarter of their present size,” Jobs said.

Considering how popular seven-inch tablets have become in the past year, it was only a matter of time for Apple to step in. Companies such as Amazon, Barnes & Noble, Google and Samsung are already competing for market share and the arrival of an iPad Mini would certainly shake things up.

So now everybody is busy getting ready for the iPad Mini’s release.  Manufacturers aren’t wasting any time ahead of Apple’s big announcement next week- screen protectors for the iPad Mini are already on sale.

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Think Before You Tweet!

Once again, two large companies have angered lots of people and bruised their reputations by making a simple and increasingly common social media mistake.  The latest two companies to post offensive tweets on their Twitter pages are StubHub and KitchenAid, who each stirred up controversy last week.

StubHub’s tweet, shown below, is estimated to have come from a StubHub employee, or someone pretending to be one.

The tweet was posted at 7:33 p.m. ET. Almost an hour later, at 8:20 p.m., @StubHub posted an apology tweet:

StubHub currently has 19,062 Twitter followers and many of them screen-captured the tweet and posted it all over the site.   According to StubHub’s public relations, the account was most likely hacked, or the user thought they were tweeting to their personal account.  Or perhaps it was just a distraught employee having a really bad day.

StubHub was not the only large company to experience a Twitter disaster this month.  KitchenAid is now doing some serious damage control following an insulting tweet sent out during the presidential debate.  The tweet, shown below, referenced Obama’s deceased grandmother, Madelyn Dunham, who died a few days before he was elected president in 2008.

KitchenAid also quickly deleted the tweet and issued an apology, but it has already been retweeted many times.  Several hours after the original tweet was posted, Cynthia Soledad, KitchenAid’s senior director of branding, took to Twitter to explain what happened and apologize to President Obama.

Stubhub and KitchenAid aren’t the first to bruise their image via Twitter.  The following are some other notable PR nightmares that came as a result of a Twitter fail:

  • Just days after gunman James Holmes murdered 12 people at a movie theater in Aurora, Colorado in July, UK-based online retailer CelebBoutique tweeted that their Kim Kardashian-inspired Aurora dress was the reason for their city being on the news.  The tweet said “#Aurora is trending, clearly about our Kim K inspired #Aurora dress 😉 Shop: celebboutique.com/aurora-white-pleated-v-neck-strong-shoulder-dress-en.html …”
  • While Egypt was going through a period of violent political protest, Kenneth Cole’s brand took a beating after the company’s Twitter posted a tweet that said: “”Millions are in uproar in #Cairo. Rumor is they heard our new spring collection is now available online.”
  • An employee of the American Red Cross released a tweet that said: “Ryan found two more 4 bottle packs of Dogfish Head’s Midas Touch beer…when we drink we do it right #gettingslizzerd.” It may have been some awesome free advertising for DogFish Head Craft Brewery, but it was a PR nightmare for the Red Cross.  Luckily, the two companies worked together and managed to turn the disaster into a brilliant fundraising opportunity for the Red Cross.

So what can we learn from these Twitter fails?  Here are a few PR tips on how to draw positive attention to your company’s Twitter page:

  • Choose your account administrators wisely.  Make sure they are professional, responsible, and well versed on the risks of social media.
  • Be attentive and involved in all online conversations about your brand.
  • Realize that mistakes do- and will- happen at some point and have an emergency plan in place.
  • Respond quickly and directly.
  • Have a social media policy and make sure employees and outside agencies hired are aware of it.
  • Be honest, genuine and transparent.
  • Don’t take yourself too seriously.  Your audience wants to see the human side of your brand, so have some fun with it.  Just make sure not to have too much fun though!
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